Help & FAQ
Answers for the companies we train and the people who learn with us.
Can’t find what you need? Email channels@cairosyntax.com or message us on WhatsApp at +20 122 999 8087 and we’ll reply within one business day.
For companies
How do we book training for our team?
Send us your team size, the track or topic and your preferred format through the contact form. We reply with a written proposal covering the program, dates and fees. The booking is confirmed once your company accepts it.
How much does corporate training cost?
Fees depend on the level, the number of participants and the format (on-site or online, live or recorded). Every proposal states the price in writing before you commit.
Do you deliver on-site, online, or both?
Both, or a blend. On-site in Egypt, Saudi Arabia and the UAE, or live online anywhere. Live sessions are recorded in your team’s portal.
Can you design a program just for our company?
Yes. Bespoke programs are built around your tools, data and goals. We agree the scope and learning outcomes with you in writing before we start.
Is training delivered in Arabic or English?
Either, or a mix. Many teams prefer Arabic delivery with English technical terms.
Can our training lead track progress?
Yes. Your company’s training lead sees each person’s courses, attendance, completions, assignment submissions and certificates in the client portal.
How is a training group for our team set up?
Tell us the course, the dates and your team list. We create the group, add your trainees (name, work email and, if you like, job title and department) and email each person an invitation to set their own password. Nobody ever has to send us a password.
What does a trainee need to get a certificate, and where do we see progress?
Each group has a completion rule. By default: attendance of at least 80%, all required assignments passed and, if the group has quizzes, a quiz average of at least 60%. We can adjust the rule for your group. Your company admin sees the rule and each trainee’s attendance, scores, progress and certificates in the group dashboard of the client portal, and can export the report as a CSV file.
For learners
How do I get access to the client portal?
Create an account with your work email on the sign-up page, or ask your company’s training lead to request access for you. We then enroll you in your company’s courses.
I forgot my password. What do I do?
Use “Forgot password?” on the sign-in page and enter your work email. We’ll email you a link to set a new password. The link works once and expires after one hour.
Where are the recordings and materials?
Sign in to the portal and open your course. Recordings of live sessions, slides and files are listed under each session.
How do I submit an assignment?
Open the course in the portal, choose the assignment and upload your file. You can see the submission date and any feedback from your trainer on the same page.
How do I get my certificate?
When you meet the program’s attendance and assessment requirements, your certificate appears in the portal. Each certificate has a unique ID that anyone can verify online.
How do I see my progress towards the certificate?
Sign in to the portal and open your training group. You see your attendance, your scores and the completion rule, and which part you still need to meet. During a live session, enter the session code your trainer shows to record your attendance.
How can someone check that my certificate is genuine?
Every certificate has a unique ID and a QR code. Scanning the code, or entering the ID at cairosyntax.com/verify.php, shows only the name, the course, the date and whether the certificate is still valid.